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Setting The Standard

Setting The Standard

Jordy Barksdale of Magnolia shares the importance of setting a standard of excellence in hospitality and guest services.
Setting The Standard

Sacred Echoes

Margaret Feinberg encourages camp leaders to create space for people to slow down, hear God’s voice and experience the transforming power of Christian community. Discover how hospitality, intentional relationships and faithful ministry help campers and families...
Setting The Standard

Build an Excellent Experience from Start to Finish

Every guest, camper, parent, donor and staff member has an impression of your ministry. What if you could analyze each interaction they have with your organization and use data to strategically maximize each of those moments? Through the process of “journey mapping,”...
Setting The Standard

Providing Quality Hospitality

Horst Schulze shares how a commitment to excellence transforms hospitality from a series of tasks into an intentional ministry that shapes every guest interaction. Learn practical principles for creating exceptional experiences through service, attention to detail,...
Setting The Standard

Quality Service Training

Evan Liewer shares practical strategies for building a culture of quality service through intentional staff training, consistent processes and guest feedback. Learn how clear service standards, effective surveys and continuous improvement can reduce distractions,...