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Guest Services Manager

We're looking for a full-time, hourly, Guest Services Manager (https://www.springcanyon.org/year-round-job-opportunities/)

Spring Canyon Retreat and Conference Center (www.springcanyon.org), a ministry of Officers’ Christian Fellowship, is hiring for a full-time staff position: Guest Services Manager. This position is available immediately, but ideally start no later than September 30, 2024.

The Guest Services Manager manages hospitality, group retreat booking and contracts, private reservations, and Front Office and Gift Shop activities. Serves at the forefront of customer service – likely the first staff member to greet guests as they arrive - providing courteous, friendly and professional service. Manages all reservations, lodging, and hospitality services for Spring Canyon’s Signature Programs (Summer Celebration, Winter Retreat, etc.). Schedules retreats in consultation with the Center Director and Director of Operations, develops and edits contracts, collect deposits, and prepares and processes invoices. Coordinates with the Housekeeping Lead to ensure guest facilities are cleaned, ready, and open in a timely manner. Trains and supervises Guest Services Representatives in Front Office responsibilities and hospitality services. Serves as a member of the Spring Canyon ministry team, with a focus on providing
spiritual refreshment and blessing to every guest.

Spring Canyon is a retreat and conference center in Buena Vista, CO, about 120 miles west of Colorado Springs. Since 1962, Spring Canyon has served military families, couples, singles, and Christian groups from across the world as a “home away from home” for community and fellowship. It is nestled in the beautiful Collegiate Peaks on the edge of the famous Arkansas River Valley, and is a Christ-centered sanctuary for military families, groups and individuals, where the presence of God transforms lives. When guests drive down from the mountain after a retreat, our desire is that they are refreshed, equipped, and inspired to serve in the name of Jesus Christ, wherever God has called them.

What are we looking for?

1. That a clear sense of God's calling to this specific and sacrificial work will become manifest through the hiring process. This is the preeminent criteria and trumps all else below.

2. A demonstrated strong and growing Christian faith and desire to be part of the Spring Canyon ministry.

3. A passion to minister to all guests in a kind, compassionate, patient, and welcoming manner – exhibiting Spring Canyon’s motto of “Welcome Home.”

4. Ideally, but not essentially, someone with a history in OCF and Spring Canyon or Christian camping/conference center ministry experience and leadership.

5. Bachelor’s degree or course work in related field; or minimum of two years’ experience in a related field.

6. Excellent organizational and time-management skills. Must be detail oriented.

7. Strong interpersonal/internal guest service skills.

8. Ability to receive and communicate information and ideas efficiently and succinctly – both verbally and in writing.

9. View service at Spring Canyon as a ministry calling rather than just a job. Be totally invested in the vision and mission of OCF and Spring Canyon, and serve
with a whole heart (1 Sam 12:24 and Col 3:23-24).

10. Available soonest, but no later than September 30, 2024; financial freedom to work for ministry-level compensation, and a workable family situation.

11. A reasonable expectation that Manager can and will serve for 3-5 years.
 
Working Conditions:
This is a regular, full-time, non-exempt position. Due to the nature of Conference Center ministry, this position may be required to work irregular hours in order to meet guest needs. IAW COMPS #39 the annual salary will be $32,000-36,000. Housing on conference center property may be available. Additionally, meals are often available to the employee and dependent family members, when Spring Canyon is serving programs and retreats – although Spring Canyon does not guarantee the availability of meals.

If you are interested in this opportunity, contact the Director of Operations, Todd Plotner (todd.plotner@springcanyon.org, 719-395-2328) for further information and an application. Completed applications must be received NLT July 20, 2024
.
If you know someone who may be a good fit, please pass on this announcement.

Kim Hawthorne
Colonel, USAF (Ret)
Center Director, Spring Canyon - OCF

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services

Updated: 6/27/2024 4:52:38 PM