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Guest Services Host

REPORTS TO:
Host Coordinator

PURPOSE STATEMENT:
The purpose of the Guest Services Host is to work as an advocate for both guests and staff in order to maximize the experience of the guest and the effectiveness of Tejas as a ministry. This individual will serve as a vital member of our staff team, Team Two:Three. Putting others’ needs before our own, both in our relationships within the team and in accommodating our guests, striving to always count others as more significant than ourselves in accordance with Philippians 2:3 “Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.”

POSITION DESCRIPTION:
This position comprises a flexible schedule of weekend, weekday, and evening on-call time. The Guest Services Host is both highly relational and detail-oriented, ensuring each and every guest has a transformative experience at Tejas. The individual will be the main point of contact for guests, group leaders, and other Tejas departments to ensure the guests have the best experience possible. This includes operating with flexibility to make sure the guest’s stay runs smoothly as best planned and helping other departments as needed.
This person will serve alongside the Tejas team in fulfilling the Tejas mission of setting the stage for Jesus to transform lives. This is accomplished by exemplifying our core values:
People: Viewing everyone as an image-bearer of Jesus
Service: As a means for sharing the Gospel
Adventure: As a relational catalyst, and
Safety: as an integral part of People, Service and Adventure

RESPONSIBILITIES:
Guest Services & Hospitality Responsibilities
Provide a high degree of welcoming, detail-oriented service to guests and staff
Serving as point of contact for both planned and last-minute guest needs
Anticipate and recognize guest needs and act on them accordingly
Communicate with group leaders prior to arrival and during events, assisting with questions, planning and other information regarding their stay
Provide timely and professional follow-up communication for guests contacting the ministry
Act as weekend team leader with all departments and guests needs
Serve at camp meals as needed
Assist all other departments as needed

Guest Planning Responsibilities
Ensure all conference rooms and accommodations have been properly prepared
Assist in the preparation of facilities for groups, as well as the teardown and shutdown of facilities after groups leave
Maintain the phone line while on duty
Resolve any group scheduling conflicts
Communicate guest needs with other departments in a timely manner

Training & Oversight Responsibilities
Organize and manage Lost & Found using our Chargerback software
Oversee the completion of weekly tasks by all Gap Year Students as it pertains to the weekend preparations/tear down
Collaborate with Tejas staff to facilitate all weekend activities
Optional: Obtain/maintain site specific challenge course certification in order to assist in operating our adventure elements for guests, potentially including Lifeguard and First Aid certifications

QUALIFICATIONS:
Bachelor’s degree, or equivalent industry experience preferred
Previous camp experience preferred
Flexibility and the ability to respond in grace when unforeseen situations require your assistance
An understanding of hospitality and guest experience
Ability to maintain relationships with all guests and staff
A thorough knowledge and effective involvement in ministry
A desire to grow spiritually and professionally and be a team player
A key eye for detail

TO APPLY, PLEASE DIRECTLY EMAIL YOUR RESUME TO DANI BREUKLANDER
dani.breuklander@mytejas.org
(**Please do not select the Send Resume button listed on this page, as it is currently not working properly**)

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services

Updated: 11/11/2024 9:48:34 AM