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Guest Services Coordinator

Position Summary: Serve camp guests by providing quality service and facilities that meet guests' needs. Manage communications to potential guests regarding program offerings and inquiries, policies and procedures, camp accommodations/meeting spaces, food service, and recreational opportunities.

Responsibilities:

Manages and oversees various registration processes and the appropriate training of Guest Services personnel on such including managing summer and winter camper check-in process, camper housing coordination, and other reporting responsibilities to various Timber-lee departments.

Assists with Guest Services needs related to coordinating or communicating guest schedules and communicating internally and externally the guest group needs (housing, arrival time, special requests, etc.).

Greet, guide, and direct guests and groups upon arrival and throughout their stay at camp.

Assists with guest group hosting as needed that includes facility readiness including lights, heat, set-up, AV equipment, etc.

Routinely check facilities during group visits and follow opening and shut down procedures at the beginning and end of camp events.

Assist Guest Services department with registration, camp communication, emergency action plans, general camp inquiries, and camp visitors and other tasks as needed.

Qualifications:
Is a professing Christian and is supportive of Timber-lee’s mission and core values.

Strives to demonstrate through thought, attitude, actions and behaviors a life that reflects a personal faith in Jesus Christ.

Demonstrates excellent work ethic and excels at providing quality guest experiences.

Proven exceptional customer service experience.

Excellent oral, written, and interpersonal communication skills to enhance public relations.

Proficient in Microsoft Office/Google suite.

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services

Updated: 11/4/2024 10:09:45 AM