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Youth Camp Registrar

Position Description: Youth Camp Registrar
Reports to: Registration Manager

FLSA Status: Full-time; Non-exempt (hourly wage)

Job Summary
-Responsible for providing a wide range of comprehensive administrative, clerical, and customer service support.
-Required to interact with guests in a fast-paced environment, often under pressure, remaining flexible, proactive, resourceful, and efficient, with high professionalism.
-Expert-level written and verbal communication skills, strong time management, attention to detail, and organizational skills are crucial to this position.

Organizational Strategy
• Provide professional, efficient, gracious, and thorough services to all guests in written and phone communication, as well as in person;
• Work proactively with little or no supervision;
• Ability to project a friendly attitude; work with a variety of ages and personalities and with a diverse group of internal staff and guests;
• Assist in the aspects of interviewing and hiring 5 seasonal staff per year;
• Assist Registration Manager with the Pre-Registration process for Winter and Summer Camps;
• Be available to assist any employee with any registration-related issue;
• Be prepared to meet the spiritual needs of guests;
• Responsible for Sports Camp, Winter Camp, Summer Camp, Winter and Fall Young Adults Retreats, Outdoor Education and Spiritual Emphasis registrations:
o Respond to emails and voicemails within a 24-hour period (Expected to
complete approximately 11 voicemails/ hour, 20 emails/ hour);
o Sends out reminder and follow-up emails regarding payment, cabin list,
overdue balances, unfilled spots, final counts, secondary insurance, etc.;
o Assign cabins to each group and individual attending camp;
o Make sure all online medical forms and terms and conditions are completed
before arrival;
o Responsible for taking payments, canceling and adding spots, forfeiting
deposits, refunding credit, etc.;
o Files all paperwork after an event has passed;
o Responsible for data entry into Circuitree Database;
o Fills in for Front Office positions when needed. (See Front Office Job
Description)

Managing
• Provide training to new staff as needed;
• Prioritize and manage multiple projects simultaneously exercising timely follow-through;
• Create and promote a positive and supportive work environment;
• Communicates with other Hume departments for promotional and informational needs.

General Qualifications
• Evidenced commitment to the Christian faith and a desire to share the knowledge of Jesus Christ with others;
• Able to agree with our Statement of Belief;
• Commitment to excellence and attention to detail;
• Manage and utilize camp resources with biblical view toward stewardship;
• Willingness to adjust hours to accommodate the needs of the job.

Specific Qualifications
• Thorough attention to detail;
• Strong organizational and personal/relational skills;
• Current in general office technology; copier, scanner and fax machine; computer literacy in word processing, Excel Spreadsheets and database management; proficient with Office applications (Word and Excel) and Hume Lake’s communication (telephone and radio);
• Excellent oral and written communications skills. Professional writing skills must include correct grammar, punctuation, spelling, formal word use, letter introduction and salutation;
• Ability to manage multiple tasks, projects and responsibilities in an unstructured environment with frequent interruptions;
• Ability to work in a team and individual environment;
• Can thrive during a heavy workload.

Physical Demands
• Must be able to sit for extended periods of time;
• Must be able to live and work in extreme weather conditions;
• Must be able to lift and/or move up to 25 pounds;
• Must be able to live at high altitude and in small living quarters;
• Out-of-town and/or overnight travel may be minimally required.

Other
• Minimum of 1-2 years experience as an administrative assistant with demonstrated success;
• Bachelor’s Degree in a related administrative field is preferred;
• Customer service and sales experience preferred;
• Perform other related duties and assignments as required;
• Hume Lake maintains the right to reassign or change duties as required;
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position

Time:  Full-Time Year Round
Salary:  Paid
Category:  Clerical/Office

Updated: 8/13/2024 10:23:44 PM